At Kondor Pharma we strive for complete satisfaction of our customers. In case you are not happy with the products purchased, you may return the item(s) to us in its original condition within 14 days of shipment. All returned products must be undamaged, in original condition, and the seal should not be broken. Please send us an email with the following information: INVOICE#, ORDER#, and SKU# and we will get back to you within 48 hours providing the shipping address.  

Please note that the return shipping cost is customer’s responsibility. Once the item(s) arrive at our warehouse a refund will be issued and mailed. Please note that an administration fee of up to 25% of purchase price may apply to some return orders. 

In case of a product defect, Kondor Pharma will be happy to take care of the return shipping cost and will provide a full refund.