Effective Date (Last Updated): January 1, 2020
Kondor’s Commitment to Privacy Protection
Kondor Laboratories Inc. is committed to protecting the privacy of consumers who visit our websites and of our customers (“you”, “your”). Please read our Privacy and Cookies Policy (“Policy”) before using our websites: Kondorpharma.com, (“website(s)”, “site(s)”). This Policy applies to all Kondor websites and outlines how we collect and process your personal data.
Changes to This Privacy and Cookies Policy
Kondor reserves the right to modify this Policy at any time. If amended, we will provide notice to you by publishing the most current version of this Policy and revising the Effective Date at the top of this page. If we make a material change to this Policy, we will provide additional notice by sending you an email and/or displaying a prominent notice on our websites. You may contact us at the address in section “How To Contact Us”, below, to obtain a copy of this Policy at any time.
It is your responsibility to review this Policy regularly. By continuing to use our websites after changes to this Policy come into effect, you agree to the revised Policy.
Personal Data We Collect and Why
Kondor collects your personal data, with your consent, for a variety of purposes. When you create a customer account on our website, we collect your first and last name, email address, postal address, phone number, and other consumer preferences and information. In creating your credentials used for authentication and customer account access, we collect a username and password. When you order products and complete a transaction form on our website, we collect data needed to process your order, including your billing and shipping information, business name if applicable, and information related to your selected payment method from these options: credit card, Stripe, Shopify Payments, Apple Pay, PayPal, and Google Pay. Without this data, we cannot enter into a contractual relationship with you and fulfill your order; please see our Terms and Conditions for more information. As a customer, you may also select a subscription package, in which case we will collect and use your order history to offer you this ongoing service.
When you email us via a contact form on our website or send us something via postal service, we collect your personal data so we can respond to you and keep a record of our correspondence. We also collect your personal data when you opt-in to receive our Club Health email newsletter, when you submit comments, feedback, questions or product reviews, when you complete a survey or quiz on our website, or when you enter a contest. From time to time, we invite some of our most engaged customers, or brand ambassadors, to join our online Voice Community; we collect additional personal data about them through surveys and focus group feedback.
If we ever intend to change the purpose for which we use your personal data, we will obtain your consent for that new purpose prior to using your data.
Kondor does not intentionally or knowingly collect sensitive personal information about you, meaning, any information that reveals your race or ethnic origin, political opinions, religious or philosophical beliefs, or trade union membership, genetic information, biometric information used to identify you, and any information concerning your health, sex life or sexual orientation. If you share sensitive personal information with us, we may delete it with the understanding that you explicitly consented to its deletion.
Personal Data Proteciton: We adhere to the Personal Information Protection and Electronic Act (PIPEDA) set forth by Office of the Privacy Commissioner of Canada.
How We Use Your Personal Data
Kondor uses your personal data to provide you with a rich and interactive experience on our websites. We use your data to help us market and sell our products to you, to provide you with customer support, to fulfill your order requests and provide invoices, confirmations and updates, to improve and develop our products and websites, to make product recommendations, and to send you promotional communications, targeted advertising and relevant offers. We use your data to respond to your comments, feedback and questions, to notify you about changes to our websites, to carry out our obligations from any contracts entered into between you and us (see our Terms and Conditions for more information), and to provide you with emails and other communications if you have consented to receiving these from us.
The personal data we collect can tell us a lot about how you and other users interact with our websites and other marketing communications. We perform various data analytics to deepen our understanding of our website users. Kondor can improve our websites and marketing activities when we better understand usage behaviour.
Whenever required to do so, we will use personal data to comply with our legal obligations and any applicable laws and regulations.
Collection of Personal Data From Children
Our websites and marketing activities are not aimed at children, defined as individuals under the age of 13. We comply with the Children’s Online Privacy Protection Act of 1998 (“COPPA”) and we do not knowingly collect personal data from children. If we become aware that we have personal data of children, whether through error, deception or fraud, we will delete the data unless there is a justifiable reason to retain such data in compliance with COPPA.
Customer accounts on this Site are intended for adults who are at least the age of majority in their state, province, or place of residence; please see our Terms and Conditions for further detail.
Where We Store and Process Personal Data
Kondor is based in Canada with a global reach. To help us market and sell our products online, we use a variety of other third party service providers; for example, we use Shopify Inc. to host our websites. These service providers collect and process certain personal data on our behalf and have servers located in the United States of America and other countries or regions around the world; see section “Who We Share Your Personal Data With and Why”, below, for more information.
If you live in the European Economic Area (“EEA”), your personal data is transferred outside the EEA. We ensure appropriate safeguards are in place whenever we transfer your data outside the EEA. Many of the third parties who transfer personal data outside the EEA on our behalf follow the principles of the EU-U.S. and/or Swiss-U.S. Privacy Shield Frameworks. For more information, see www.privacyshield.gov.
Who We Share Personal Data With and Why
Kondor shares your personal data only when we have a legitimate reason for doing so. We use several third party service providers to help us market and sell our products online, many of which are involved in collecting and/or processing personal data on our behalf
Kondor does not sell or give away your personal data. We may collect aggregated, anonymous information (such as demographic and profile data, usage and selection data, and similar data) about our website users and customers. We may share aggregated statistics about our users and customers with our third party service providers, agents, marketing consultants and advertisers; we would aggregate or reasonably de-identify your personal data so that any information could not reasonably be used to identify you. We would share this data in order to better understand and learn more about our customers and their preferences, to improve our products, services and websites, and for related marketing and research purposes.
We will disclose your personal data in response to a court order or other governmental request, and in compliance with any legal obligation we must uphold. We will also share your personal data in connection with a merger, sale of company assets, or acquisition of all or a portion of our business by another company. In the unlikely event that we go out of business or enter bankruptcy, your personal data would likely be one of the assets that is transferred to or acquired by a third party. If any of these business transfers happens, this policy would continue to apply to your personal data and the party receiving your data would continue to follow this policy.
How Long We Retain Personal Data
We store your personal data until it is no longer necessary for us to provide our products and services to you or until your customer account or other data is deleted. See section “How to Access and Control Your Personal Data”, below, for information on how to delete your personal data. For example, when you make a purchase on our website, we retain your billing information and order details for at least seven years for accounting, tax and regulatory purposes. When we stop using a third party service provider that processed personal data on our behalf, we ensure that the service provider does not retain this personal data for any longer than is necessary.
We retain your personal data to comply with legal and regulatory requirements or for our legitimate purposes, such as responding to enquiries, and may sometimes need to keep it for a longer period. If we do not need to retain it for as long, we may delete, destroy or anonymise it sooner.
How to Access and Control Your Personal Data
You have the right to access, verify, update, edit, delete, obtain a copy of, and transfer your personal data in our systems. Please see the section “How to Contact Us”, below, for more information about requesting access to or a copy of your data.
You may contact us at any time to request access to, deletion of and/or updates to your personal data. Please contact us, outlining your request, at the address provided in the “How to Contact Us” section, below. You can withdraw your consent at any time for anything you gave consent to. You can also object to or restrict our use of your personal data. If you have a customer account on our website, have signed up for a subscription package, or have posted any comments our website, you can request to receive an exported file of your personal data. You can also request that we delete any personal data we hold about you, excluding any data we are obligated to keep for administrative, legal or security purposes.
When you request access to your personal data, we are required to use all reasonable measures to verify your identity before granting access. We do this to protect your data and limit the risk of potential identity fraud/theft or unauthorized access.
You have the right to contact the privacy or data protection regulator in the country where you live to make a complaint.
How We Keep Your Personal Data Secure
Kondor uses a range of measures to keep your personal data safe and secure. We and our third party service providers, use secure servers to store your personal data. No data transmission over the Internet can ever be guaranteed as 100% secure; by accessing our websites and submitting your personal data over the Internet, you do so at your own risk. Please see our Terms and Conditions for more detail.
If a data breach occurs and jeopardizes the security of your personal data, we will work with our third party service providers to address the breach. We will notify users of our website of a data breach within whatever timeframe is required by law.
Cookies are small text files sent to and stored on your web-enabled device (for example, your computer, smartphone or other device) when you visit a website. This data uniquely identifies your device. When we use the term “cookies”, we include other technologies that accomplish similar tasks or help cookies function. For example, web beacons are electronic tags on webpages used to help deliver cookies. Web beacons can also be used in emails to collect information about delivery rate, open rate, and click through rate this helps us assess the level of engagement by our email recipients.
When we include links to other websites, those sites will have their own privacy and cookie policies that will govern the use of your personal data on those sites. We recommend you check their policies as we are not responsible or liable for their practices.
Web browsers are typically set up to accept cookies but if you wish to amend your cookie preferences, you can do this through your browser settings. If you choose to turn off certain cookies, it may affect the functionality of our websites. The cookies we use cannot look into your computer, phone or web-enabled device and obtain information about you or your family or read any material kept on your hard drive. If you use a public computer to access our websites, our cookies cannot be used by anyone else who has access to that computer to find out anything about you, other that the fact that someone using that computer may have visited this site.
How to Contact Us
If you have any questions about this Policy, please contact us at the address below. Also, please send us any comments or complaints about this Policy or our handling of your personal data. Send us a written request if you wish to withdraw your consent to our use of your personal data, for any specified purpose, or to request access to or a copy of your data we have on file in order to review it for accuracy, to make changes, to transfer it, or delete all of part of it. Kondor will respond to your question, inquiry or complaint within a reasonably timeframe – typically within thirty business days, except where required by law to respond sooner.
Address: Kondor Pharma Inc.
3403 American Drive, Ontario
Canada, L4V 1T4